Self-serve portal
Hosted at portal.crxpay.io with your branding. Tickets that say "how do I cancel" disappear overnight.
For support
Cut your support queue in half. We'll show you how.
Customers cancel, update cards, download invoices, pause subscriptions — all from a self-serve portal. The tickets that DO reach you come pre-loaded with full context.
Without crxpay
- Users email you to cancel because they can't find the cancel button
- Refund requests need an engineer to log into Stripe and run a script
- Support agents pivot between Stripe, your DB, and the dashboard to answer one question
- Failed-payment tickets pile up because dunning is a flat 1-retry cron
With crxpay
- Self-serve portal: cancel, pause, update card, download receipts — no agent needed
- One-click refunds from the dashboard, with the entitlement auto-revoked
- Customer detail view: subscription, charges, paywall views, plan history, all in one screen
- Smart retries with optimal timing recover ~30% of failed payments without agent involvement
Every tool your support team wishes they had.
One-click refund
Refund a charge, revoke Pro, send the receipt — three actions, one click. Audit trail for compliance.
Customer search
Search by email, install ID, or last 4 of card. Every customer's full history loads in under a second.
−54%
Reduction in support tickets after the first month, on average. Most of the drop is "how do I cancel" emails — your portal handles it.
Average across 80 customers who measured pre/post crxpay
Spend support time helping customers, not chasing data.
Self-serve handles the easy 80%. Your team gets full context on the hard 20%. Your inbox gets quiet.